Applicable to the following websites:
Spix Pet Products cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.
About data processing
Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.
Our webshops have been developed with Woocommerce software. Personal data that you make available to us for the benefit of our services will not be shared with this party.
The following personal data are collected for the processing of your order:
- First name, surname
- Street and house number
- City and Country
- Phone number
- E-mail address
- If applicable company name.
We take web hosting and e-mail services from One.com. One.com process personal data on our behalf and do not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. One.com have taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. One.com is required by virtue of the confidentiality agreement.
When a product is purchased on our webshops, we request payments by bank transfer, PayPal or other means. To ensure greater security, Spix Pet Products shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
PayPal (PAYPAL INC)
PayPal is a payment service provided by PayPal Inc., which allows users to make online payments using their PayPal credentials.
Shipping and logistics
If you place an order with us, it is our job to have your package delivered to you. We make use of the services of CheapCargo to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with CheapCargo. CheapCargo uses this information only for the purpose of executing the agreement. In case CheapCargo engages subcontractors, CheapCargo also makes your data available to these parties.
Purpose of data processing
General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date – other than at your request – we will ask you explicitly for this. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the purpose our
to further improve services. This data (for example your IP address, web browser and operating system) are not personal data.
Participation in tax and criminal investigation
In some cases, Spix Pet Products can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we receive on the basis of your assignment.
On the basis of the applicable Belgian and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data. You receive all copies and copies of data in the machine-readable data format that we have within our systems
handling. You have the right to file a complaint with the Belgian Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.
Right of transferibility
You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In such cases you have the right to object to the processing of your personal data by or on behalf of Spix Pet Products. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing.
You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.
Through our website, cookies are placed from the American company Google as part of the “Analytics” service.
We use this service to track and get reports on how visitors use the website.
This processor may be obliged to provide access to these data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.
We have a processor agreement with Google for this service and the last octet of your IP address is masked.
Spix Pet Products
T 0032 (0) 478 987 152
Contactperson for privacy matters